Privacy Policy

At Digital Crest ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://digitalcrest.co (the "Website") or use our digital marketing services (collectively, the "Services").

By accessing or using our Website and Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Website or Services.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Services to you.

1.1 Personal Information You Provide

When you fill out a contact form, request a quote, subscribe to our newsletter, or engage our services, we may collect the following personal information:

• Contact Information: First and last name, email address, phone number, company name, and job title.
• Business Information: Website URL, business goals, project details, budget range, and marketing preferences.
• Communication Data: Messages, inquiries, and any other information you choose to provide when contacting us.
• Payment Information: If you purchase our services, we collect billing details. Payment card information is processed securely by our third-party payment processors — we do not store full credit card numbers on our servers.

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns.
• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Referral Data: How you arrived at our Website (e.g., search engine, social media, direct URL).
• Location Data: General geographic location based on your IP address (city/region level, not precise GPS).

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Analytics providers (such as Google Analytics).
• Advertising platforms (such as Google Ads and Meta Ads).
• Social media platforms when you interact with our content.
• Business partners and referral sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Respond to inquiries, deliver marketing services, process payments, and fulfill contractual obligations.
• To Communicate: Send service-related emails, respond to your questions, provide quotes, and share relevant updates about your projects.
• To Improve Our Website: Analyze usage patterns, identify technical issues, and enhance user experience.
• For Marketing: Send promotional materials about our services, case studies, and industry insights (only with your consent where required by law).
• For Analytics: Understand how visitors interact with our Website and measure the effectiveness of our marketing campaigns.
• For Legal Compliance: Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• To Protect Rights: Detect, prevent, and address fraud, security issues, and potential violations of our Terms of Service.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

3.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences, understand how you interact with the site, and provide personalized content.

3.2 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings (e.g., form pre-fill).
• Marketing Cookies: Track your browsing habits to show relevant advertisements (e.g., Facebook Pixel).

3.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our Website. To learn more about managing cookies, visit allaboutcookies.org.

4. Third-Party Services

We use trusted third-party services to operate our business and Website. These services may collect and process your data according to their own privacy policies:

• Google Analytics: Website analytics and usage tracking. Google Privacy Policy.
• Google Search Console: Website performance monitoring in search results.
• Facebook/Meta Pixel: Advertising conversion tracking and retargeting. Meta Privacy Policy.
• WordPress & Elementor: Website hosting and page building infrastructure.
• Payment Processors: Secure payment processing for service purchases (credit card data is tokenized and not stored by us).
• Email Service Provider: Email communications and newsletter delivery.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who help us operate our business (hosting, analytics, payment processing, email delivery). These providers are contractually bound to protect your data.
• Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information to comply with legal obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission between your browser and our servers.
• Secure hosting infrastructure with firewalls and intrusion detection.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Secure password policies and two-factor authentication for administrative access.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by applicable law.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Contact form submissions: Retained for up to 2 years for customer service purposes.
• Client project data: Retained for the duration of the client relationship plus 3 years for legal and accounting purposes.
• Marketing communications: Retained until you unsubscribe or withdraw consent.
• Website analytics data: Retained for up to 26 months (Google Analytics default).

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Cookie Controls: Manage cookie preferences through your browser settings.
• Data Portability: Request a portable copy of your data in a machine-readable format.
• Do Not Track: Our Website responds to Do Not Track (DNT) browser signals.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within 30 days.

9. Children's Privacy

Our Website and Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information immediately. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

10. International Data Transfers

Digital Crest is based in the United States. If you access our Website or Services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your country.

We take steps to ensure that your data receives an adequate level of protection regardless of where it is processed, including using Standard Contractual Clauses where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will:

• Post the updated policy on this page.
• Update the "Last Updated" date at the top of this policy.
• Notify you via email (for significant changes) if you are an active client or subscriber.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 30 calendar days. If you are located in the European Economic Area (EEA) or the United Kingdom and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local supervisory authority.